Refund and Return Policy
At mfmd.pt, client satisfaction and process transparency are our top priorities. Our refund and return policy applies exclusively to digital marketing services, such as web development, technical support, graphic design, and strategic consulting. Since we deal with digital assets and technical labor, refunds are issued proportionally to the work completed.
Overview & Eligibility
⚖️ Proportional Refunds
Once a service has begun, refunds are calculated based on the percentage of work not yet completed. For example, if 50% of the project is done, only the remaining 50% of the payment is eligible for a refund.
🚫 Exceptions (Non-Refundable)
Custom services already in progress, consultations or strategy meetings already held, and fully delivered services are not eligible for refunds.
🎁 Promotional Services
Only services purchased at the standard price are refundable. Services acquired through promotions or special discounts may have restricted refund terms.
The Refund Process
- Refund Request: Clients must submit a formal request via email to [email protected].
- Progress Evaluation: Our technical team assesses the current state of the project to determine the execution percentage.
- Calculation: The refund amount is calculated based on the unfinished portion of the contracted service.
- Processing: Once approved, the refund is credited back to the original payment method within 5 to 10 business days.
Service Exchanges & Adjustments
As we provide professional services, we do not offer direct exchanges. However, we are fully committed to adjusting or complementing the delivered work if it does not align with the initial agreement. Our goal is to ensure the final result serves your business objectives effectively.
Need help with a payment?
If you have questions regarding our policy or the status of a refund, please contact us directly.
Contact SupportCompliant with consumer protection standards and international digital service regulations.
